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Call us: 01323 833 479, 9am - 4.30pm Monday - Friday, Saturday 9am - 1pm

Shipping & Returns

 

POSTAGE CATEGORIES EXPLAINED 

Base Cost

Additonal items of this size

Method of Delivery

 

Maximum Charge

SEEDS

£0.95

£0.10

Royal Mail

Maximum postage payable for any size order is £15.00

MINIATURE: This postal charge is for furniture and accessories within the Miniature Gardens category

 

£3.95

£0.10

Royal Mail

SMALL: Items such as plants in 9cm and 10cm pots, packs of bulbs, light and small gifts   up to 2kg

£3.95

£0.80

Royal Mail

MEDIUM: Items such as plants in 12cm and 1 litre pots; gifts 

£4.95

£1.50 

Royal Mail 

LARGE: Plants in 2/3 litre pots, but not over 60cm in height; gifts that weigh over 2kg

£5.95

£2.00

Royal Mail 

XL:  Shrubs, climbers that are over 60cm in height or are in a pot larger than 3 litres.  Gifts that are more than 60 cm in height.

£6.95

£3.00

Royal Mail or  Courier depending on size of order

TALL: Items such as houseplants that are taller than 100cm

£7.95

£3.00

Courier

HEAVY, FRAGILE:  Items such as statues made from reconstituted stone.

 

£9.95

£4.00

Courier

 

VERY HEAVY - for example, large statues.

£12.95

£7.00

Courier

 

 

 

 INSTRUCTIONS: Use the base cost of the largest item that you buy and add the cost of the additional items from their size category.  If this amount comes to over £15.00 this is the maximum amount you pay, unless you live in one of the areas detailed below or unless the items fall under the Heavy/Very Heavy categories. TREES are delivered once per week - order before mid-day Tuesday for delivery on a Thursday or Friday.

Areas for which a surcharge applies include Industrial Scotland; Scottish Highlands & Islands; Isle of Man; Isle of Wight; Northern Ireland; Isles of Scilly; Channel Islands.  We retain the right to charge additional postage where necessary. Please contact Perfect Plants to clarify. A postage calculator should be available during the checkout process. 

 

We aim to despatch all items with the exception of furniture, stoves and trees within three days. Our furniture comes direct from the manufacturer, so can take up to 10 days to deliver.

We take every care to send only the best quality plants and goods, but occasionally the Royal Mail or delivery courier can damage items. You might also change your mind.  

Please contact prior to posting any goods back to us.  We are happy to accept returned undamaged goods and offer a 7 day refund policy. Postage will not be refunded unless we have failed in our duty of care. We cannot refund return postage where a customer has changed their mind. All items must be in their original packaging where possible and be in the same condition as when they left our nursery.  

Where an item has been damaged in transit, please email sales@perfectplants.co.uk with pictures requesting a refund. 

Email sales@perfectplants.co.uk or telephone 01323 833479. Opening hours are Mon-Fri 8.30am to 4.30pm. 

These Terms and Conditions do not affect your statutory rights as a consumer.