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Call us: 01323 833 479, 9am - 4.30pm Monday - Friday, Saturday 9am - 1pm

Privacy Policy 

Perfectplants.co.uk 

  

This website is operated by Perfect Plants (Sussex) Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully. It contains important information about us and:

 

  • the personal information we collect about you, our users
  • what we do with your information, and
  • with whom your information may be shared

 


Who we are

 

Perfect Plants (Sussex) Ltd ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie. we are responsible for, and control the processing of, your personal information).

 


Information we collect

 


a) Personal information you provide to us

 

We collect the following personal information that you provide to us:

 

  • Name
  • Email Address
  • Address
  • Telephone number

 

Some examples of when we collect this information include:

 

  • When registering for a account
  • When making purchases
  • When signing up for a newsletter
  • When entering competitions

 


b) Personal information provided by third parties

 

We may receive information about you from other sources. This information may include:

 

N/A

 

We will add this information to the information we hold about you for the following purposes:

 

N/A

 


c) Personal information you provide about third parties

 

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

 

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

 


d) Monitoring and recording communications

 

We may monitor communications such as emails and telephone calls for the following purposes:

 

  • Quality assurance and training
  • Compliance
  • Tracking in connection with order processing and follow up.

 


e) Cookies and similar technologies

 

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

 

For example we may use cookies to monitor and/or collect the following information:

 

  • Statistical data
  • Identify trusted web traffic
  • Preserve users' web states across webpages
  • Gather anonymous technical information
  • Marketing purposes

 

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

 

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

 

For further information on our use of cookies, please see our Website cookie policy.

 

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org. A description of the cookies used on Perfectplants.co.uk is below.

 

Cookies on the Perfectplants.co.uk website

 

Cookies are necessary to help make a website usable. They enable basic functions such as page navigation and access to secure areas. The website cannot function properly without cookies.

 

This is a list of cookies running on the site and a brief explanation of what they are used for and where the information is used.

 

Cookie name:  ID#27; provider: paypal.com; type:  HTTP; expires: end of session                    

A necessary cookie, data collated in USA.

 

Cookie name:  _ga; provider: paypal.com and perfectplants.co.uk; type: HTTP; expires: 2 years

Registers a unique ID that is used to generate statistical data. Helps owner understand how visitors interact with the website. Data collated in USA and France.

 

Cookie name: _gat; provider: paypal.com and perfectplants.co.uk; type: HTTP; expires: end of session

Used by Google Analytics to throttle request rate. Data collated in USA and France.

 

Cookie name:_gid; provider: perfectplants.co.uk; type: HTTP; expires:end of session

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Data collated in France.

 

Cookie name:__cfduid; provider: zopim.com; type: HTTP; expires: 1 year                                    

Used by content network, Cloudflare, to identify trusted traffic. Statistics collated in USA. Statistic cookie helps owner understand how visitors interact with the website. Collects and reports information anonymously.

 

Cookie name: __zlcmid; provider:  perfectplants.co.uk; type: HTTP; expires: 1 year

Marketing cookie used to track visitors. There could be capability to display advertisements that are relevant for the user. Data collated in France.

 

Cookie name: 01AI; provider: abmr.net;  type: HTTP; expires:1 year

Marketing cookie used for gathering anonymous technical information regarding the user’s browser, operating system, IP address, screen resolution and navigation on the website. Data collated in Denmark.

 

Cookie name: collect; provider: google-analytics.com; type: pixel; expires: end of session

Marketing cookie used to send data to Google Analytics about the visitor’s device and behaviour. It tracks the visitor across devices and marketing channels. Information collated in USA.

 

Cookie name: impression.php/#; provider: facebook.com; type: pixel; expires: end of session

Marketing cookie used by Facebook to register impressions on pages with the Facebook login button. Data is collated in the USA.

 

Cookie name: akavpau_ppsd; provider:  paypal.com; type: HTTP; expires: end of session

Data collection cookie, general. Information. Collated in USA.

 

Cookie name: AWSALB; provider: zopim.com; type: HTTP;  expires:  6 days

Zopim Live Chat cookie collects and stores information from customers requesting a live chat. Data collated in Germany and Ireland.

 

Cookie name: complianceCookie; provider: perfectplants.co.uk; type: HTTP;  expires: End of session

Cookie checking data collection. Data collated in France.

 

Cookie name: cookie_check; provider: paypal.com; type: HTTP; expires: 10 years

Cookie checking data collection. Data collated in France.

 

Cookie name: Frontend; providerperfectplants.co.uk; type: HTTP; expires: end of session

General data gathering. Data collated in France.

 

Cookie name: PYPF; provider: paypalobjects.com; type: HTTP; expires: 27 days

General data capture for payment transactional purposes. Data is collated in USA.

 

Cookie name: enforce_policy; provider: paypal.com; type: HTTP; expires: 1 year

General data capture for payment transactional purposes. Data is collated in USA.

 


How we use the information we collect

 

We collect information about you, our user, for the following purposes:

 

  • To identify you and any accounts you hold with us;
  • To process your order; ;
  • To conduct research;
  • Statistical data analysis;
  • Behavioural analysis;
  • To carry out customer profiling and analyse your purchase preferences

 


With whom your information may be shared 

 

We may share your information with:

 

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • Agents and service providers

 

 


Marketing

 

We would like to send you information about products, services, offers, competitions and our business which we feel might be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

 

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. during registering; purchasing; signing up to a newsletter; entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

 


Keeping your information secure

 

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

 

  • User accounts access is controlled by a unique username and password;
  • All data is stored on secure servers;
  • Payment details are encrypted using SSL

 

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.

If you have any particular concerns about your information, please contact us using the details below.

 


What rights do you have?

 

Right to request a copy of your information

 

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

 

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you require, including any account or reference numbers, if you have them

 

We may ask you to pay a fee before sending this information to you.

 


Right to correct any mistakes in your information

 

You can request that we correct any errors included in your information which is  held by  us, free of charge. If you would like to do this, please:

 

  • contact us using the contact details below
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with

 


Right to ask us to stop contacting you with direct marketing

 

You can ask us to stop contacting you for direct marketing purposes. There will be an 'unsubscribe' link on some marketing communication such as newsletters.  If you would like to do this for any other communication, please:

 

  • Email, call or write to us (using the contact details below)
  • Provide proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
  • Let us know which method of contact you wish to discontinue. For example, you may be happy for us to contact you by email but not by telephone

 

Please note that there is likely to be a slight delay after using unsubscribe buttons or web links. You might receive marketing material for a short time while your request is being processed.

 


Changes to the privacy policy

 

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

 


Contacting us

 

If you have any questions about this policy or the information we hold about you, please contact us by:

 

e-mail: info@perfectplants.co.uk

 

post:

 

Perfect Plants (Sussex) Ltd
Church Road
Herstmonceux
East Sussex
BN27 1RL

 

or telephone: 01323 833479

 

Calls will be answered at the following times: Monday to Friday 09.00 - 16.00

 

We may record calls for quality and training purposes.

 

This Privacy Policy (above) was implemented in line with GDPR guidelines in May 2018.

 

The previous Privacy Policy for Perfect Plants Ltd is stated below:

 

1. Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third party without your express agreement. 

2. When you order, we need to know your name, email address, delivery address and if paying by credit or debit card over the phone, your card number, expiry date and 3 digit security number. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you urgently if there is a problem with your order such as a courier having difficulty in achieving a delivery. For your security and peace of mind we DO NOT store Credit or Debit Card information. All such information is destroyed by shredding after the transaction has been completed.

3. We will only send you emails or other information where you have given us your consent. 

4. We will not sell, rent, share, trade or give away without your permission any information we hold about you. We may ask you for some additional information from to time to time to help us improve our service to you – this is entirely voluntary and will be clearly highlighted as such. 

5. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

6. Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.